Terms for Recovery
Because all Collector items are satisfaction guaranteed based on what is stated to be true, the following procedures must take place:

Delivery:
  1. If you have not received your item within the estimated delivery time, 15 days USA & Canada or 30 days Internationally, do the following:

    1. If you purchased Insurance --

      1. Send an email to HexaDyne LLC and notify that the product has not been received yet.

        • HexaDyne LLC will notify the seller.
        • If the seller purchased a Return Receipt and has NOT received it within a reasonable amount of time (or did not purchase a Return Receipt) then the seller will follow up with the Post Office the seller shipped through to try and locate the shipped item.
        • If the Post Office can not locate it then the seller will collect the monies from the insurance for the amount of purchase, insurance, plus shipping and handling.
        • The seller will then notify HexaDyne LLC that the Post Office could not locate the item and HexaDyne will send the full refund to the buyer.


    2. If you, the buyer, did NOT purchase Insurance then neither HexaDyne LLC nor the seller, nor anyone affiliated with HexaDyne LLC or the seller, is liable for any refund due to lost or stolen items, therefore it is best that you purchase Insurance for all products that are of value to you.  Seller will be required to show proof the item was sent.


NOTE:  All parties involved will receive email copies of all correspondence.


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